AI voice agents

AI voice agents answer inbound calls, make outbound reminders and complete tasks such as booking, rescheduling and payment collection, then hand over to your team with full context when a person is needed.

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01Listen

Speech recognition converts the caller's words to text in real time.

02Understand

The agent understands the request and checks your systems through secure tools.

03Reply

It replies with a natural voice and handles interruptions.

04Complete

It completes the task, sends confirmations and logs the call.

05Hand over

Complex or sensitive calls transfer to your staff with a summary.

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How AI voice agents work, step by step

What are AI voice agents?

AI voice agents are phone assistants powered by speech recognition, large language models and natural voice synthesis. They answer inbound calls, make outbound calls and complete tasks in your systems, such as booking an appointment or updating a record.

Businesses use voice agents to answer every call, cover evenings and weekends, shorten hold times and free staff for conversations that need a person. We design each agent around your call types, scripts and escalation rules.

AI voice agentsExample

I'd like to book an appointment for tomorrow afternoon.

We have 2:30 PM or 4:00 PM tomorrow. Which works better for you?

4 PM, please.

You're booked for 4:00 PM tomorrow. I've sent a confirmation by text.

What it handles

  • Inbound customer and patient calls
  • Appointment booking and rescheduling
  • Reminders and confirmations
  • Payment reminders and collection
  • After-hours coverage and overflow

How it works

  1. Speech recognition converts the caller's words to text in real time.
  2. The agent understands the request and checks your systems through secure tools.
  3. It replies with a natural voice and handles interruptions.
  4. It completes the task, sends confirmations and logs the call.
  5. Complex or sensitive calls transfer to your staff with a summary.

What to measure

We agree on these numbers before launch and report on them every month.

Call resolution rate

Share of calls completed without a transfer.

Response latency

Time between the caller finishing and the agent replying.

Transfer quality

Whether handovers include the right context.

Cost per call

Telephony and model costs per completed call.

Guardrails

  • Strict scope: the agent only discusses approved topics
  • Personal data redacted from logs
  • Automatic transfer for emergencies and complaints
  • Every call recorded, transcribed and reviewable

Integrations

TwilioSIP and PBX systemsGoogle CalendarMicrosoft OutlookEHR systemsCRMs

Where it fits

HealthcareLocal businessReal estateTravel and hospitality

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Common questions

Straight answers. If yours is not here, ask us directly.

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Does the caller know they are speaking to AI?

We recommend that agents introduce themselves as an AI assistant. Transparency builds trust and is increasingly expected by regulators.

Can it use our existing phone number?

Yes. Calls can be forwarded from your existing number or routed through SIP and PBX systems.

What happens if the agent cannot help?

It transfers the call to your team or takes a message, with a summary of the conversation.

Put AI voice agents to work.

A free 30-minute discovery call, an honest read on scope and cost, and a clear next step.

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