WhatsApp and chat agents
Chat agents on WhatsApp, website chat, Instagram and Messenger answer questions, share catalogs, take orders and follow up, using your real product, pricing and policy data.
01Message
A customer sends a message on any channel.
02Understand
The agent identifies the intent and retrieves answers from your data.
03Act
It completes the action: an order, a booking or a lead.
04Update
It updates your CRM or order system.
05Follow up
It follows up and hands over when needed.
What are WhatsApp and chat agents?
WhatsApp and chat agents are AI assistants for WhatsApp Business, website chat, Instagram and Messenger. They answer questions, share product information, take orders and capture leads using your real catalog, prices and policies.
Because most customers already use WhatsApp every day, a WhatsApp chatbot is often the fastest way to respond instantly and turn more conversations into sales.
Do you deliver to my area, and how long does it take?
Yes. Delivery to your area takes 2 to 3 business days. Shall I place the order?
Yes, the medium size.
Done. Your order is confirmed and tracking details are on the way.
What it handles
- Product and pricing questions
- Order taking and tracking
- Lead capture and follow-up
- Replies to promotions and broadcasts
- Handover to human agents
How it works
- A customer sends a message on any channel.
- The agent identifies the intent and retrieves answers from your data.
- It completes the action: an order, a booking or a lead.
- It updates your CRM or order system.
- It follows up and hands over when needed.
What to measure
We agree on these numbers before launch and report on them every month.
How quickly every message is answered.
Conversations that become orders, bookings or leads.
Conversations that needed a person.
Ratings collected at the end of conversations.
Guardrails
- Approved answers and tone of voice
- Opt-in and messaging policy compliance
- Human handover on request
- Conversation analytics and review
Integrations
Where it fits
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View detailsDo you use the official WhatsApp Business Platform?
Yes. We build on the official WhatsApp Business Platform and follow its messaging and opt-in policies.
Can the agent send order updates?
Yes. It can send confirmations, shipping updates and reminders using approved message templates.
Can my team reply in the same inbox?
Yes. Staff can take over any conversation from a shared inbox.
Put whatsApp and chat agents to work.
A free 30-minute discovery call, an honest read on scope and cost, and a clear next step.